Refund and Resolution Policy
This document outlines our policy on refunds and how we handle product issues.
Overview
Infinity Psilo values your satisfaction and aims to resolve any concerns with our products. Please note that we do not offer returns or exchanges on items. However, we understand that issues may arise, and we are dedicated to addressing your concerns.
Non-Returnable Items Policy
We maintain a strict no-returns policy to ensure the integrity and safety of our products. This policy covers all items sold, including but not limited to:
- Perishable goods such as food
- Intimate or sanitary goods
- Gift card
Your satisfaction is important to us, and we encourage you to contact us at [email address] if you have any issues with your purchase. Our team is committed to working with you to find a satisfactory resolution.
Resolution Process
If you encounter any issues with your product, please reach out to us within 30 days of your purchase. Provide us with your receipt or proof of purchase, and describe the issue in detail. We will review your concern and contact you to discuss a resolution.
Please understand that this policy is in place instead of a returns or exchanges policy, and we do not accept items to be sent back to us or the manufacturer.
Refunds
In situations where a resolution involves financial reimbursement, approved refunds will be processed and credited back to your original method of payment within a certain number of days.
Late or Missing Refunds: If you haven’t received an expected refund, please check your bank account again and contact your bank or credit card company, as there may be a delay in processing your refund. If after doing so, the refund has not appeared, please contact us at [email address].
Sale Items: Only regular priced items may be considered for a financial resolution. Sale items cannot be refunded.
Shipping for Resolved Issues
For any resolutions that may require shipping, specific instructions will be provided on a case-by-case basis. Please note that shipping costs for sending items for resolution are not covered by Infinity Psilo unless otherwise specified during the resolution process.
Need Help?
For any questions or to report an issue with your product, please contact us at contact@infinitypsilo.com. We are here to assist you and ensure your experience with Infinity Psilo is positive.
